How does the Platinum and Diamond Keymaster recovery process work?

For Platinum and Diamond members using our most secure 3-of-5 Key Shield multisig (managing over $100,000 USD worth of BTC), we've always executed recovery process with a more personal touch.

Instead of questions and an automated 7-day time delay, our Client Services team does a direct video verification with the client to ensure his or her safety and the authenticity of the recovery request.

This is followed by a signing delay of 24 hours or more, with continued direct communication between the client and their client advisor leading up to the final signature.

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