Platinum and Diamond members have a feature in their Casa app called Emergency Lockdown.
The Emergency Lockdown feature is meant to be used in a situation of danger or increased risk to your security.
You can press this button if you ever feel like you’re in a situation where your funds could be at risk. Activating Emergency Lockdown will freeze any activity, including signing in, across your Casa account until you speak with our team to unlock it.
If you do ever activate Emergency Lockdown, you can contact our Client Services team at any time, and we will be able to unlock your account with a 48-hour delay (after successfully verifying your identity and safety).
Your Casa account will never be locked without your authorization.
If you are a Gold member and feel your account is at risk, please see Emergency Lockdown (Gold).
For more security advice from Casa, check out our security documentation here.
