Emergency Lockdown (Platinum and Diamond)

Platinum and Diamond members have a feature in Casa App called Emergency Lockdown.

The Emergency Lockdown feature is meant to be used in a situation of danger or increased risk to your security. 

You can press this button if you ever feel like you’re in a type of situation where your funds could be at risk. Activating Emergency Lockdown will freeze any activity across your Casa account indefinitely.

If you do ever activate Emergency Lockdown, you can contact our Client Services team anytime, and we will be able to unlock your account with 48 hours (after successfully verifying your identity & safety).

Your Casa account will never be locked without your authorization.

 

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If you are a Gold or Silver member, and feel your account is at risk, please reach out to us immediately by submitting a support request. We can assist you with taking additional security precautions on your account. 

In a future update to the app, Gold customers will also have the ability to temporarily lock down their accounts in a situation of high risk. 

For more security advice from Casa, check out our security documentation here

 

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