The password you use to sign into your Casa App should be the same username and password you used to sign up for your membership on our website. It's worth double-checking that you're using the correct email address.
Also, if you are using a password manager, the password manager will save passwords for you to use, but occasionally a password manager may not update correctly if you change the password, or it may insert a space at the beginning or end. It's worth checking your password manager to make sure it's supplying the correct password.
How do I reset my password?
There is a "Forgot password" option you can tap from your Casa App login screen if you can't remember your password or it wasn't save correctly.
Tapping that should send you an email in your inbox containing a link you'll need to click to reset your password.
Please click on that password reset link within 24 hours of receipt, or it will expire. If you miss the expiration window, you can always request another one.
If you don't see the "Forgot password" option, please check to see if there's an update to the app, so that you're running the latest version.
What if that didn't work?
If you need assistance resetting your Casa account password, reach out to firstname.lastname@example.org with "Need Password Reset" or something similar in the subject of your email, and a Casa support member will be able to assist you.
We recommend creating and saving your new password using a password manager.